Cisco 6861 IP Multiplatform Business Phone
- Handset supports connected through RJ-9 port
- Integrated 3.2" white backlit grayscale display (320 × 120 pixels)
- Support for wireless EHS headsets (requires EHS adaptor)
- Dual 10/100 BASE-T Ethernet switch
- Offers up to 4 SIP accounts
- Integrated WIFI connectivity
- Full-duplex speakerphone
- Hearing aid compatible (HAC) handset
- Built-in LED indicator on the headset
- Four programmable line/feature keys
- Four programmable soft keys
- Wall mountable (optional wall mount kit available)
Cisco 6861 IP Multiplatform Business Phone Description
Ideal for home offices, small businesses, and businesses looking to upgrade their communication systems, the Cisco 6861 IP Business Phone is a versatile and feature-rich desk phone designed to enhance your communication experience. It works seamlessly with various call control systems, providing flexibility in communication setups. Compatible with a wider range of headsets, this phone offers EHS Adaptor Support that allows for more flexibility in hands-free calling options.
The Cisco 6861 IP Multiplatform Business Phone features a 3.2-inch grayscale display that provides clear visibility for missed calls, incoming calls, alerts, and address book information. Its easy-to-use, user-friendly interface makes it simple to navigate and access features with a message waiting/incoming call indicator LED on the handset. This phone supports both Ethernet and Wi-Fi connections, allowing users to choose the most convenient option for their network setup.
With features such as call forwarding, call transfer, voicemail, and conferencing, the Cisco 6861 IP Phone offers advanced capabilities with a full-duplex speakerphone and is built to provide reliable and consistent communication.
SIP Accounts
The Cisco 6861 IP Business Phone supports up to 4 SIP accounts. This means you can configure multiple phone lines on a single device, making it ideal for businesses with multiple users. Each of these SIP accounts can be assigned to a specific line key on the phone, allowing for easy management and access to different phone numbers.


Buttons and Keys
The Cisco 6861 IP Business Phone features a combination of programmable line keys and soft keys, providing flexibility in customising the phone to specific needs. The four (4) programmable line keys can be assigned to specific phone lines, allowing for quick and easy access to frequently used numbers and users can add labels to these keys for easy identification. Its four (4) context-sensitive soft keys are located above the phone's display and integrated to initiate changes based on the current screen or application. This phone also includes navigation keys (up, down, left, and right) for scrolling through menus and lists. Its basic call control functions such as answer, end, and volume control are located on the base unit.
Seamless Connectivity
The Cisco 6861 IP Business Phone offers flexible wireless connectivity options. Its built-in Wi-Fi capability allows users to connect the phone to a wireless network, providing more freedom in placement and eliminating the need for physical cabling. The WIFI supports both 2.4GHz and 5GHz Wi-Fi bands, ensuring compatibility with various network environments and potentially improving performance in crowded areas. Furthermore, with the integrated Dual 10/100 BASE-T Ethernet ports, this phone provides a wired connection for a more reliable and potentially faster connection, especially in environments with high network traffic.

Broad Compatibility
The Cisco 6861 IP Business Phone is indeed compatible with a range of popular communication platforms, including Asterisk - an open-source PBX software widely used for building custom telephony systems, Broadsoft - a cloud-based business communications platform offering a range of features and services, Centile - a provider of unified communications solutions for enterprises of all sizes, Metaswitch - a supplier of communication software and hardware solutions, and many more. This compatibility ensures that the 6861 can integrate seamlessly into various communication environments, making it a versatile choice for businesses.
What's in the Box?
- Cisco 6861 IP Business Phone
- Desktop Stand
- Network Cable
- Power Supply
- User Manual
Cisco 6861 IP Business Phone Specifications
Signaling protocol support
- Session Initiation Protocol (SIP)
Full lines supported
- 6861: 4 lines (SIP registrations)
Multiple ring tones
- The phones support user-adjustable ring tones
Quality-of-Service (QoS) options
- The phone supports Cisco Discovery Protocol and 802.1Q/p standards, and can be configured with an 801.1Q VLAN header containing the VLAN ID overrides configured by the admin VLAN ID
Security
- 802.1X authentication
- Device authentication
- Encrypted configuration files
- File authentication
- Image authentication
- Manufacture-Installed Certificates
- Media encryption using SRTP with Advanced Encryption Standard AES-128 or AES-256
- Signaling encryption using TLS with AES-128 or AES-256
Configuration options
- The user can configure the IP address assignment statically or through the DHCP client
Physical dimensions (HxWxD)
- 8.2 x 8.1 x 1.3 in. (207 x 206 x 33 mm) (excluding foot stand)
- 8.2 x 8.1 x 1.3 in. (207 x 206 x 33 mm) (excluding foot stand)
Weight
- 21 oz. (602.8 g) (excluding foot stand, handset, and package), 23.6 oz (670 g)) (including foot stand, excluding handset and package)
Display
- 3.2 in. (8.1 cm), 320x120 pixels
Phone and KEM casing composition
- Polycarbonate Acrylonitrile Butadiene Styrene (ABS) textured plastic
Power requirements
- Must be powered with the supplied 5V DC country-specific power supply, which is included with the phone
Operational temperature
- 32° to 104°F (0° to 40°C)
Nonoperational temperature shock
- 14° to 140°F (-10° to 60°C)
Humidity
- Operating 10% to 90%, non condensing
- Non-operating 10% to 95%, non condensing
Certification and compliance
Regulatory compliance:
- CE Markings per directives 2004/108/EC and 2014/30/EU
Safety:
- UL 60950 Second Edition
- CAN/CSA-C22.2 No. 60950 Second Edition
- EN 60950 Second Edition (including A11 and A12)
- IEC 60950 Second Edition (including A11 and A12)
- AS/NZS 60950
EMC – Emissions
- 47CFR Part 15 (CFR 47) Class B
- AS/NZS CISPR32:2015 Class B
- CISPR 32: 2015_COR1:2016 Class B
- EN55032: 2015+AC:2016
- ICES003 Class B
- EN61000-3-2:2014 and IEC 61000-3-2:2014
- EN61000-3-3:2013 and IEC61000-3-3:2013
EMC – Immunity
- EN55024
- CISPR24
- Armadillo Light
Telecom
- FCC Part 68 HAC
- CS-03-HAC
- AS/ACIF S004
- AS/ACIF S040
- NZ PTC 220
- Industry standards: TIA 810 and TIA 920
Industry standards: IEEE 802.3 Ethernet
Radio
- FCC Part 15
- EN 300.328
- EN 301-489-1
- EN 301-489-17
- EN 301-489-3
- NCC LP0002
- EN 301 893
- EN 300 330
- RSP-100-11
- RSS- Gen
- RSS-102
- RSS-210
- RSS-247-2
More Information
SKU | CP-6861-3PW-NA-K9= |
---|---|
Brand | Cisco |
Audio Conference Type | Desk Phone |
Number of Lines | 4 Lines |
Optimize For | Cisco |
Multiple Part Calling | No |
Interface | Ethernet |
With Display | Yes |
Connectivity | Wired |
No. of User(s) | 1 |
Room Size | Small |
Connect To | IP Lines |
Display Option | Display & Keypad |
Allow Expansion Mic | None |
Available Ports | Ethernet |
Keypad | Yes |
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Search FAQs
Questions & Answers
Cisco 6861 IP Multiplatform Business Phone Description
Ideal for home offices, small businesses, and businesses looking to upgrade their communication systems, the Cisco 6861 IP Business Phone is a versatile and feature-rich desk phone designed to enhance your communication experience. It works seamlessly with various call control systems, providing flexibility in communication setups. Compatible with a wider range of headsets, this phone offers EHS Adaptor Support that allows for more flexibility in hands-free calling options.
The Cisco 6861 IP Multiplatform Business Phone features a 3.2-inch grayscale display that provides clear visibility for missed calls, incoming calls, alerts, and address book information. Its easy-to-use, user-friendly interface makes it simple to navigate and access features with a message waiting/incoming call indicator LED on the handset. This phone supports both Ethernet and Wi-Fi connections, allowing users to choose the most convenient option for their network setup.
With features such as call forwarding, call transfer, voicemail, and conferencing, the Cisco 6861 IP Phone offers advanced capabilities with a full-duplex speakerphone and is built to provide reliable and consistent communication.
SIP Accounts
The Cisco 6861 IP Business Phone supports up to 4 SIP accounts. This means you can configure multiple phone lines on a single device, making it ideal for businesses with multiple users. Each of these SIP accounts can be assigned to a specific line key on the phone, allowing for easy management and access to different phone numbers.


Buttons and Keys
The Cisco 6861 IP Business Phone features a combination of programmable line keys and soft keys, providing flexibility in customising the phone to specific needs. The four (4) programmable line keys can be assigned to specific phone lines, allowing for quick and easy access to frequently used numbers and users can add labels to these keys for easy identification. Its four (4) context-sensitive soft keys are located above the phone's display and integrated to initiate changes based on the current screen or application. This phone also includes navigation keys (up, down, left, and right) for scrolling through menus and lists. Its basic call control functions such as answer, end, and volume control are located on the base unit.
Seamless Connectivity
The Cisco 6861 IP Business Phone offers flexible wireless connectivity options. Its built-in Wi-Fi capability allows users to connect the phone to a wireless network, providing more freedom in placement and eliminating the need for physical cabling. The WIFI supports both 2.4GHz and 5GHz Wi-Fi bands, ensuring compatibility with various network environments and potentially improving performance in crowded areas. Furthermore, with the integrated Dual 10/100 BASE-T Ethernet ports, this phone provides a wired connection for a more reliable and potentially faster connection, especially in environments with high network traffic.

Broad Compatibility
The Cisco 6861 IP Business Phone is indeed compatible with a range of popular communication platforms, including Asterisk - an open-source PBX software widely used for building custom telephony systems, Broadsoft - a cloud-based business communications platform offering a range of features and services, Centile - a provider of unified communications solutions for enterprises of all sizes, Metaswitch - a supplier of communication software and hardware solutions, and many more. This compatibility ensures that the 6861 can integrate seamlessly into various communication environments, making it a versatile choice for businesses.
What's in the Box?
- Cisco 6861 IP Business Phone
- Desktop Stand
- Network Cable
- Power Supply
- User Manual
Cisco 6861 IP Business Phone Specifications
Signaling protocol support
- Session Initiation Protocol (SIP)
Full lines supported
- 6861: 4 lines (SIP registrations)
Multiple ring tones
- The phones support user-adjustable ring tones
Quality-of-Service (QoS) options
- The phone supports Cisco Discovery Protocol and 802.1Q/p standards, and can be configured with an 801.1Q VLAN header containing the VLAN ID overrides configured by the admin VLAN ID
Security
- 802.1X authentication
- Device authentication
- Encrypted configuration files
- File authentication
- Image authentication
- Manufacture-Installed Certificates
- Media encryption using SRTP with Advanced Encryption Standard AES-128 or AES-256
- Signaling encryption using TLS with AES-128 or AES-256
Configuration options
- The user can configure the IP address assignment statically or through the DHCP client
Physical dimensions (HxWxD)
- 8.2 x 8.1 x 1.3 in. (207 x 206 x 33 mm) (excluding foot stand)
- 8.2 x 8.1 x 1.3 in. (207 x 206 x 33 mm) (excluding foot stand)
Weight
- 21 oz. (602.8 g) (excluding foot stand, handset, and package), 23.6 oz (670 g)) (including foot stand, excluding handset and package)
Display
- 3.2 in. (8.1 cm), 320x120 pixels
Phone and KEM casing composition
- Polycarbonate Acrylonitrile Butadiene Styrene (ABS) textured plastic
Power requirements
- Must be powered with the supplied 5V DC country-specific power supply, which is included with the phone
Operational temperature
- 32° to 104°F (0° to 40°C)
Nonoperational temperature shock
- 14° to 140°F (-10° to 60°C)
Humidity
- Operating 10% to 90%, non condensing
- Non-operating 10% to 95%, non condensing
Certification and compliance
Regulatory compliance:
- CE Markings per directives 2004/108/EC and 2014/30/EU
Safety:
- UL 60950 Second Edition
- CAN/CSA-C22.2 No. 60950 Second Edition
- EN 60950 Second Edition (including A11 and A12)
- IEC 60950 Second Edition (including A11 and A12)
- AS/NZS 60950
EMC – Emissions
- 47CFR Part 15 (CFR 47) Class B
- AS/NZS CISPR32:2015 Class B
- CISPR 32: 2015_COR1:2016 Class B
- EN55032: 2015+AC:2016
- ICES003 Class B
- EN61000-3-2:2014 and IEC 61000-3-2:2014
- EN61000-3-3:2013 and IEC61000-3-3:2013
EMC – Immunity
- EN55024
- CISPR24
- Armadillo Light
Telecom
- FCC Part 68 HAC
- CS-03-HAC
- AS/ACIF S004
- AS/ACIF S040
- NZ PTC 220
- Industry standards: TIA 810 and TIA 920
Industry standards: IEEE 802.3 Ethernet
Radio
- FCC Part 15
- EN 300.328
- EN 301-489-1
- EN 301-489-17
- EN 301-489-3
- NCC LP0002
- EN 301 893
- EN 300 330
- RSP-100-11
- RSS- Gen
- RSS-102
- RSS-210
- RSS-247-2
SKU | CP-6861-3PW-NA-K9= |
---|---|
Brand | Cisco |
Audio Conference Type | Desk Phone |
Number of Lines | 4 Lines |
Optimize For | Cisco |
Multiple Part Calling | No |
Interface | Ethernet |
With Display | Yes |
Connectivity | Wired |
No. of User(s) | 1 |
Room Size | Small |
Connect To | IP Lines |
Display Option | Display & Keypad |
Allow Expansion Mic | None |
Available Ports | Ethernet |
Keypad | Yes |